Finc IT Support Contract

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We offer support contracts on a Monthly or Quarterly basis that proactively monitors your company’s IT infrastructure to identify and correct possible issues before they become problems. This leaves our clients time free to get on with doing business.

Benefits of Monthly or Quarterly support contracts include:

• A personalised web based helpdesk to log and manage support tickets.
• Free Network Audit (worth £350)
• 24/7 Network Monitoring
• Monthly or Quarterly site visit (worth £250)
• Unlimited telephone and remote support for all servers and clients/laptops. (worth £150 for an average of two calls/month)
• Priority over non-contract clients in the event of major urgency.
• No travel time charges (worth approximately £30 per visit)
• Readily available reports on all aspects of the network
• Constantly updated asset register
• Review and advice on IT related contracts
• Heavily reduced weekend call out fee
• Advice on IT budgeting and future roadmap

Monthly vs Quarterly Comparison:

	Monthly Support	Quarterly Support
Labour Charge*	£50/hour - £300/day	£60/hour - £360/day
Contract charge (Monthly)	£450	£370
On site support included	3h /month	3h /quarter
Travel Time	included	included
Telephone & Remote Support*	included	included
Initial Site Survey (compulsory)	included	included
Monthly Report	included	included
Support Hours**	9am-5pm Mon-Sun	9am-5pm Mon-Fri
Weekend/Public holiday Call-Out Fee**	£100	£100
** Weekend & Public holidays subject to 24 hours notice. ALL PRICES ARE VAT EXCLUSIVE Pricing based on networks smaller than 25 devices. For networks over 25 devices please contact us for a more comprehensive quotation.

See the Products and Services sections or contact us at enquiries@fincit.com to find out more about what we can offer your organisation.